FS2x Ordering and Payment FAQ

FS2x.com FAQ

Ordering and Payment FAQ

How does the purchase process work?

The purchase process is as follows and is very straightforward:

1) Click on one of the pictures of your product choice. This takes you to the product's main page.

2) Click the download button to download the product file. Save to a temporary folder. The file is a self extracting zipped file with an .exe extension, contained in a password protected encrypted zip file. To ensure hassle-free file extraction, use the latest version of Winzip. Previous versions may not support the encryption levels used.

3) Click on the PayPal button on the same page. Follow the PayPal procedure. Ensure you enter a valid email address so that you receive your product's password.

4) In the confirmation email that Paypal will send to you will be the Item Number:. The Item Number: is your product's 12 digit password containing letters and numbers. We are advised to inform our customers that the email may be sent within 1 to 2 hours of purchase, although in our experience, they are usually sent within seconds.

5) Now go to the Installation Instruction page. Please note that during the installation process, the password is required. Ensure the password is entered correctly, noting any letter case (upper or lower case).

NOTE: The products are only available by download, saving on shipping costs.

Who is PayPal?

Orders are processed by PayPal, a global leader for online payment. PayPal is one of the best known online payment systems in the world, and if you already have an account with them you will find it quick and easy. You can now pay using PayPal without having to open a PayPal account.

My currency is not shown in the price list?

This should not be a problem. PayPal allow you to purchase using a variety of currencies. On the Payment Details page, they show you the current exchange rate and the equivalent amount in your primary currency. When you pay, the conversion is handled automatically.

Ordering confirmation?

An order confirmation email is sent on completion of your order. Please ensure that you give a working email address.

If you have any problems, please use the Forum or email fs2xcoma@fs2x.com

ALL SALES ARE FINAL. Due to the nature of the software products downloaded, products are not returnable. Strictly no refunds will be possible through any of our vendors or via PayPal.